FAQ
How long does it take to process my order?
All TechnuPet orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with a tracking link.
Do you offer international shipping?
Yes, we ship in the EU. Delivery times vary depending on your location, but most international orders arrive within 7–14 business days.
How much does shipping cost?
We offer free standard shipping on all orders.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us at contact@technupet.com, and we’ll do our best to update or cancel it.
What is your return policy?
You can return unused items within 30 days of delivery for a full refund or exchange. The product must be in its original packaging and unused.
How do I start a return?
Contact our support team at contact@technupet.com with your order number. We’ll guide you through the return process.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer, except in cases of defective or wrong items received.
Are TechnuPet products safe for my pets?
Yes, safety is our top priority. All our products are designed with non-toxic, durable, and pet-friendly materials.
Do you offer smart devices for pet owners?
Absolutely! Our collection includes products like the Smart Bird Feeder, Home Pet Camera, Smart Pet Doorbell, and Indoor Air Quality Monitor to make pet care easier.
What categories of products do you offer?
We provide a wide range of solutions including Cleaning & Hygiene (Pet Air Purifier, Litter Mats), Home & Furniture Protection (Anti-Scratch Protectors), Organization (Pet Food Storage), Travel (Pet Backpack), and Health & Safety (First Aid Kits).
What makes TechnuPet different from other brands?
At TechnuPet, we combine innovation, safety, and style in every product. From smart devices to everyday essentials, our mission is to make pet ownership easier and more enjoyable. What truly sets us apart is our commitment to giving back: with our “1 Order = 1 Donation” program, every purchase helps support animal shelters and pet welfare initiatives around the world. When you shop with us, you’re not only improving life for your own pet — you’re also making a difference for others in need.
Which organizations do you donate to?
Through our “1 Order = 1 Donation” program, TechnuPet supports recognized animal welfare organizations in different regions of the world. In France, we work with la SPA (Société Protectrice des Animaux), the country’s leading animal protection society. In the United States, we contribute to the ASPCA (American Society for the Prevention of Cruelty to Animals). In Canada, we support the Humane Canada network, which brings together humane societies and SPCAs across the country. In the United Kingdom, we donate to the RSPCA (Royal Society for the Prevention of Cruelty to Animals). Our goal is to help shelters and rescue centers provide food, medical care, and protection to animals in need.
How can I get involved?
Apart from supporting us through purchases, you can share our mission on social media to help spread awareness.
